There's a big RANT coming. So if you would rather not read all the potty-words, just go visit someone else's blog and come back here tomorrow.
Anyone still here? Good.
So, I mentioned that my camera came back yesterday. Well....
I went out and took some quick pictures of the GHOW nest, and as I was happily snapping away, I GOT ANOTHER "LENS ERROR" message. And the zoom, as we all know, was Fubarred.
The exact reason I sent it in, in the first place.
Dammit. Dammit. Dammit.
I took my camera back to the store (I won't mentioned any names, but it's two words that both begin with "B") and waited in line.
The next available member of the "Geek Squad" asked what he could do for me. Dude, this is not your lucky day.
Me: I just got this camera back from servicing and it's doing exactly the same thing as before.
He took it from me and started taking pictures, zooming in and out, etc. No matter what he did, he couldn't make the camera give an ERROR message and he said the zoom was fine.
Great, the camera is making a liar of me.
Geek: Well, we can send it back to the service center and they can take a look.
Me: They didn't fix it before. What makes you think they can fix it now?
Geek: Are you a photographer, ma'am?
( I HATE it when someone calls me MA'AM)
Me: (thinking...well, no, but I like to think that I know a few things) No.
Geek: Well, when you zoom in all the way to digital, the resolution gets worse.
Me: I know, but...
Geek: And the lighting makes a difference, too.
Me: I know that, but...
Geek: We could send it back in to the service center...
Me: AS I SAID BEFORE, what makes you think that they can fix it? I don't trust the service center anymore.
Geek: Well, it's up to you, but we can send it back to the service center...
Me: What are you, a cyborg?
(Okay, I didn't really say that. But I wanted to.)
Another Geek came by and said that he had the same camera and started playing with it. This guy at least understood what the hell I was talking about and said that there was definitely something wrong with my camera. At last! A human to talk to!
Me: Do you hear the squealing when the lens moves?
Geek#1: I didn't hear anything.
Geek #2: Yeah, I heard it. Here, so-and-so, listen. (Put the camera up to the guy's head and zooms in and out)
Geek #1: Oh, yeah. I heard that before.
Me: Holy sh*t.
(Okay, I didn't really say that. But I wanted to.)
Me: (holding out my hand and taking the camera back.) What about the scratches on the barrel?
Geek#1: Huh?
Geek #2: Man, look at that! There's definitely something not right there.
Me: Sigh. Shouldn't the service center have seen that if they replaced the optical stuff and the lens stuff?
Geek#2: Yeah. They didn't see this.
Me: So? What now?
Geek #1: Well, we can send it back to the service center...
Me: LOOK. (Said through clenched teeth) I can't be without this camera for another two weeks. What's the good of sending it back? Do you see that I am NOT HAPPY ABOUT THIS? (And don't you know that I have a BLOG?????????????????)
Geek#1: We could send it back to the service center....
Me: (thinking) Oh, for f*ck's sake....
Geek#1: ...and I could put an "expedite" on it and maybe you can get it back sooner.
Me: NO. (Said with a great deal of venom)
Geek #2 left.
No! Don't leave me with him! He's a damn robot!!!!!
Me: Do you have a "Lemon" policy?
Remaining Geek: Yes, but we would have to send the unit (Oh, now it's a UNIT?) back for service this time, and if it happens again, we can do a blah-blah-blah......and you might get a new camera. This would be the third time you send it in. (Thanks, moron. I didn't know how to count....thank God you are here.)
Me: Might? So I have to be inconvenienced FOUR times? (My voice volume is creeping up here)
Geek (who is visibly sweating now): Well, it's up to you. We can send it back to the service center...
Me: Give me my camera. (snatching it away from him) Thank you for your help.
I marched out of the store, and I swear, employees SCATTERED as I passed.
I got into the car and realized that I had a bad headache coming on...because my jaw was clenched so tight, my teeth hurt.
I started driving, and took out my frustrations on an IDIOT who was crossed the parking lot fast, in the wrong direction....you know, when people drive across a parking lot, instead of going up and down the rows like you are supposed to? I
hate people who do that. What if a small child was walking from behind a car?
I yelled to him, inside the car, "You stupid f***ing A**HOLE!"
I felt a little better.
So, now I have a camera that definitely has a problem, but sending it back and waiting for two weeks and maybe getting it back in EXACTLY THE SAME CONDITION just was too much for me today. When I calm down, I will probably take it back in, but not without first sending a strongly worded letter to this store's manager and anyone else I can think of.
I mean, this is wrong, isn't it? This guy was so not into making me a happy customer. Why didn't he try harder? All he could do was repeat himself....like a stupid doofus.