Saturday, January 31, 2009

The suckiness of Customer Service

This morning, Geoff realized that the Internet connection was not working. After calling our provider, and resetting the router, etc, the Customer Service Goon ascertained that the router was not getting a signal. He told Geoff to take the router to our local Time Warner store to exchange it for a new one.

After waiting in the store for an HOUR(Geoff said that there were wall-to-wall people in there, wanting Hi-Def cable for the big game tomorrow...nothing like waiting til the last minute, you morons) yet another Customer Service Goon told Geoff that they couldn't give us a wireless router ( like we have) and that we would have to wait for the Technician Goon to bring us one on Monday.

Now. Don't you think that information would have come in handy for Geoff to know before waiting in line for an hour?
So that's why I'm here, curled up at a Starbucks with the lap top.
If anyone needs to get hold of me from now until Monday, call me.

(Those of you who might actually need to talk to me will already have my numbers. I'm sure not going to give out my numbers here....you ever seen some of the people who read this blog????)

: )

9 comments:

Lynne said...

All of your blog readers are rif-raf!

I've done the wi-fi coffee shop thing too. We gotta get our interwebz.

KGMom said...

Customer service--I think "they" don't know the meaning of either word.
Not to worry--your faithful (normal) readers will be here when you are back on line.

Kallen305 said...

I have come to the conclusion that the vast majority of customer service reps have no idea what they are talking about.

I hope you get your router soon!!

Mary said...

I wouldn't trust us, either.

For three years, we've been cursing Time Warner. One of these days we'll get up and do something about it.

I just noticed your list of guilty pleasures. I gotta check it out!

NCmountainwoman said...

You're absolutely right. There are plenty of us nuts reading your blog. [You do know, don't you, that we could get your telephone number in three minutes on the 'Net.]

Glad you are able to get out, and especially glad you have power. Hopefully the melt will continue.

KatDoc said...

I have Susan's numbers, so all the rif-raf readers and lurkers should contact me. For the right price, I can hook you up!

~Kathi

mon@rch said...

I know that I am one who reads your blog . . . . LOL . . . you always seem to have Customer Service problems . . . ! I know I wouldn't be happy!

Timothy said...

Yes to frustration with big corporations that don't take care of customers like you and your guy.

No thanks to cheap shots calling the working people "goons" and "morons".

You are right-- so hold your place in line and start breathing, but please consider backing off on the mutual dehumanizing.

Or write a poem in place of good and moron.

If I am not mistaken, you already know they are stuck in their place, right?

Working on an electronic slave ship for a few years, managing a crew of 30 people working part time at night in non union gigs for extra money, I got to know a few people and hear their stories.

They were an awful lot like you and me.

The larger problem you speak to about lack of choice, crappy service as a planned part of service delivery-- I am on that with you 100%. In fact I want a public internet utility just like we have public water and energy utilities. Cheap, cost effective, and good service.

love all around,

Timothy

Susan Gets Native said...

Everyone but Timothy:
Thank you. All of you know what I'm talking about.

Timothy:
I believe deeply in this philosophy:
If you are going to do a job, whether it be sweeping floors, or cleaning public toilets, or answering phones at a major cable company...then do your job the very best you can. I tire of those individuals of the "working class" who suck at their job and don't give a crap.

Sucking hours from my life is NOT the way to build customer loyalty. I can call them whatever I please.